Frequently Asked Questions
Here are some of the questions we are often asked. If you can’t find the answer you are looking for please feel free to call us on 1800 331 722 or email us at firstname.lastname@example.org
What is the turnaround time?
Plain coloured marquees can be dispatched immediately. Delivery will take between 10 to 14 days upon artwork approval and the payment of a 50% deposit.
What is the difference between Aluminium and Powder Coated Steel frames?
Our Standard Steel range is an entry-level range We recommend this range to clients who want to use their marquee on a casual basis in good weather conditions. The Pro Steel range is a stronger, heavier range that will meet most of our clients' requirements. If you intend to use your marquee in adverse weather conditions or on a daily basis, the Super Heavy Duty range would be the better choice for you.
Are walls part of your standard package?
No. While we do sell printed and unprinted walls, they are not part of our standard packages.
Can BigTop arrange for printing of the top and walls of my canopy?
Yes. We can create a custom marquee and brand it to your exact requirements. We can print on each and every roof and valance panels, walls and half walls.
What files are required for printing?
We require artwork files to be provided as vector artwork in an EPS, AI or high-resolution PDF file formats. Low resolution images such as jpg, png or artwork saved in an incorrect format cannot be printed.
Are the canopies waterproof?
Yes. We only use the highest quality materials - 600 Denier PVC Coated Polyester or 580GSM 100% PVC - to ensure UV and water proofing, This guarantees maximum protection from the sun and the rain.
Can the top stay on the frame when the canopy is being stored?
Yes. Some care should be used when folding the frame down to ensure that the fabric is not pinched in the Truss Bar as it is closed.
Can the top be washed?
Yes with cold water and a mild detergent.
Are spare parts available if needed?
Yes. We carry a full range of spare parts for immediate delivery.
Can I come to your warehouse to collect my order?
Yes. Let us know and we will arrange a collection time.
How can I pay?
You may pay using credit card (Visa / MasterCard 1.6% surcharge, Dinners / AMEX 2.6%) or direct debit.
Can I attach a BigTop roof to a different frame?
We cannot guarantee that our products can be used with non BigTop Shades products.
Do you offer a warranty on the BigTop pop up canopies?
Yes. We provide a 1 year warranty for the 32 Series Standard Steel Marquees, a 2 year warranty for the 40 Series Pro Steel Marquees, and a 5 year warranty for the 50 Series Super Heavy Duty Aluminium Marquees. Our canopy tops come with a 12-month warranty against colour fading.
How does the warranty work?
Our marquees come with a warranty against manufacturer’s faults in the structure and the connectors, and against material faults in the fabrics. Damages caused by extreme weather conditions, force and misuse are not considered to be manufacturer’s fault and are not covered under warranty. Our shades are temporary portable structures, and should be used as such. Both frames and portable canopies are made of quality materials and are thoroughly tested for strength and durability. BigTop Shades offer multiple frame weights to suit your needs. We sell heavy duty marquees, regular weight marquees, light weight marquees.