Frequently Asked Questions
Here are some of the questions we are often asked. If you can’t find the answer you are looking for please feel free to call us on 1800 331 722 or email us at email@example.com
Plain coloured marquees can be dispatched immediately. Delivery will take between 10 to 14 days upon artwork approval and the payment of a 50% deposit.
Powder coated steel frames are very strong and sturdy, and also cheaper. They are a little heavier than the Aluminium but this can help with stability. If you consider rust to be an issue, or if you intend to use your marquee in adverse weather conditions, aluminium would be the better choice for you.
No. While we do sell printed and unprinted walls, they are not part of our standard packages.
Yes. We can create a custom marquee and brand it to your exact requirements. We can print on each and every roof and valance panels, walls and half walls.
We require artwork files to be provided as vector artwork in an eps, ai or high-resolution pdf file formats. Low resolution images such as jpg, png or artwork saved in an incorrect format cannot be printed.
Yes. We only use the highest quality material - 500 denier Polyester - to ensure UV and water proofing, This guarantees maximum protection from the sun and the rain.
Yes. Some care should be used when folding the frame down to ensure that the fabric is not pinched in the Truss Bar as it is closed.
Yes with cold water and a mild detergent.
Yes. We carry a full range of spare parts for immediate delivery.
Yes. Let us know and we will arrange a collection time.
You may pay using credit card (Visa / MasterCard 1.6% surcharge, Dinners / AMEX 2.6%) or direct debit.
We cannot guarantee that our products can be used with non BigTop Shades products.